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STARcare. Service. Solutions. Support

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UPDATE: iBGStar now compatible with iPhone 5, iPod touch 5th Gen

Updated 13 December 2012:

Sanofi is pleased to announce the release of the new iBGStar Diabetes Manager Application (DMA) v. 2.1.1 that is now compatible with the Apple iPhone 5 and Apple iPod touch 5th Generation devices via Apple Lightning‐to‐30pin adaptors (sold separately). See link below for more details.


How can I contact STARcare customer support line?

STARcare customer support offers a toll free 7 am to 10 pm technical support.
Simply call 1800 BGSTAR(1800 247 827)


Can I purchase meters and test strips online?

Buy meters and cases online today at:

WA - Diabeteshttp://shop.diabeteswa.com.au/#
NSW - Australian Diabetes Councilhttp://www.australiandiabetescouncil.com/
QLD - Diabetes Australiahttps://www.diabetesqld.org.au
VIC - Diabetes Australiahttp://www.diabetesvic.org.au
SA - Diabetes SAhttp://www.diabetessa.com.au

What lancets can I use with the BGStar® lancing device?

Your original BGStar® or iBGStar® kit contains a lancing device and 10 disposable lancets for capillary blood sampling. To minimise pain and skin perforation, lancets should be replaced after every test.

BD Micro-Fine™ + Lancets (33G, 0.20mm) are available at most pharmacies and online.

BD, BD logo and Micro-Fine™ are trademarks of Becton, Dickinson and Company.


How can I register my warranty for BGStar® or iBGStar®?

There are two easy ways to register your life-time replacement warranty for your new BGStar® or iBGStar® blood glucose meter.

Send back the card included in the original packaging

In the original packaging for your BGStar® or iBGStar®, a free-post warranty card is included. Complete the details and post it back to Sanofi Diabetes to register your life-time replacement guarantee.

Register your warranty ONLINE:

Benefits of registering your warranty include

  • Free replacement batteries (BGStar®).
  • Free control solution.
  • Life-time replacement of your meter if lost, broken or defective.

Warranty Terms

Sanofi-aventis Australia Pty Ltd (“Sanofi”) offers customers who acquire a new BGStar® or iBGStar® Blood Glucose Meter within Australia the following warranty terms.
Your new meter has a lifetime warranty. This warranty extends only to the original acquirer and is not transferable, so it is important to register your details with Sanofi. In the event the meter does not work properly, as long as it has not been altered, tampered with or abused, Sanofi may replace the meter with a new or equivalent meter.
The faulty meter must be returned, postage paid, to the Sanofi offices as directed. Sanofi will not be liable for any incidental or consequential damages resulting directly or indirectly from the failure of the meter to perform in accordance with the specifications.
Sanofi may discontinue this program at any time without notice.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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  5. Updated : November 20, 2012